論企業(yè)秘書的溝通技巧 - 畢業(yè)論文

摘   要

作為1名企業(yè)秘書人員，面對現(xiàn)在日益復雜的社會關系，想要取得和諧、融洽的上下級關系、朋友關系以及其他關系，必需具備1項最基本的能力——溝通能力。溝通是解決1切問題的基礎，它不是萬能的，可是沒有它卻萬萬不能，掌握1定的溝通技巧對秘書人員尤為重要。本文從實際出發(fā)，初步探討了溝通的定義和溝通能力的重要性，例舉了秘書人員在工作中幾種有效的溝通技巧，并從加強自我修養(yǎng)、善于與人溝通、多為對方考慮等幾個方面闡述了怎樣培養(yǎng)正確的溝通觀念，從而引申出溝通在企業(yè)或組織管理中的意義。

    關鍵詞：企業(yè)；秘書；溝通；技巧

ABSTRACT

    As an enterprise secretary the personnel, facing the present complex social relations, wants to obtain the harmony, the harmonious relationship between superior and subordinate, the friend relations as well as the diplomatic relation day by day, essential has a most basic ability communication ability. The communication is solves all question foundation, the character is not multi-purpose, but does not have it not to be able actually, grasps certain communication skill the personnel especially to be important to secretary. This article embarks from the reality, has discussed the communication definition and the communication ability importance initially, the example has lifted secretary the personnel in the work several effective communication skills, and from strengthens the self-tutelage, is good at with the human communicating many, for opposite party considered and so on several aspects elaborated how raises the correct communication idea, thus expands the communication manages in the enterprise or the organization the significance

    Key words: Business enterprise; Secretary work; Communication; Technique